Returns and Warranty Claims

The buyer may submit a warranty claim as follows:

The buyer may also submit a warranty claim in writing, by sending it to the registered office address of the company or by email to info@techsavers.com

Withdraw from the contract / Return goods

If you would like to return goods or exercise your right to withdraw from the contract, you can easily create a request through your customer account in the Orders section, where you select the “Return items” option for the specific order. After submitting the request, we will send you a confirmation to the email address provided with the order.

If the warranty claim has been submitted on time and in the appropriate manner, the buyer has the following rights in accordance with Sections 622 to 625 of the Civil Code in the event of defects in the goods:

If the defect can be remedied, the buyer has the right to have the defect removed free of charge, in a timely and proper manner, without undue delay.

Instead of having the defect removed, the buyer may request a replacement of the order. If the defect concerns only a part of the order, the buyer may request replacement of that particular component, provided that this does not incur disproportionate costs for the seller in relation to the price of the order or the significance of the order.

If the defect cannot be remedied and prevents the order from being properly used as defect-free, the buyer has the right to have the order replaced or to withdraw from the contract.

The same rights apply to the buyer if the defects can be repaired, but the buyer cannot properly use the ordered goods due to the recurrence of the defect after repair or due to a larger number of defects. In the case of irremovable defects, the buyer is entitled to an appropriate discount from the price of the order.

We have informed you of the above rights by placing these terms and conditions on the relevant subpage of the website, and you had the opportunity to become familiar with them before submitting your order.

The seller, or an employee authorised by the seller to handle warranty claims, shall determine the method of handling the warranty claim immediately, in complex cases within 3 working days from the date the warranty claim is submitted, and in justified cases, especially where a complex technical assessment of the condition of the goods is required, no later than within 30 days from the date the warranty claim is submitted.

If a complex technical assessment of the condition of the goods is required, the buyer may be informed about the status of the warranty claim, which will then be assessed individually on the basis of an agreement between the seller and the buyer.

If a warranty claim requiring a complex technical assessment of the item is resolved in less than 30 days, the buyer will be informed of this fact and will be allowed to collect the goods in person, or the goods will be delivered to the buyer by the seller’s delivery service free of charge.

When submitting a warranty claim, the following facts must be proven:

that the buyer purchased the product from MB TECH BB s.r.o. and at what price. For this purpose, the buyer shall present a valid proof of purchase of the goods, showing the date of purchase and proving that the claimed goods were purchased from local partners or directly from MB TECH BB s.r.o. This may include, in particular, an invoice, cash receipt, delivery note or other relevant document;

that a defect occurred in the product during the warranty period, and that it is not a defect excluded from the warranty under these Warranty Claim Rules, the manufacturer’s user manual for the goods or applicable legal regulations;

that the defect was reported without delay to the local partner or to MB TECH BB s.r.o., and that the claimed goods were delivered without delay to the seller at the buyer’s expense, unless the seller and the buyer agree otherwise.

When submitting a warranty claim, the buyer is obliged to sufficiently identify the claimed goods and describe the defect in as much detail as possible, as well as provide all of the buyer’s contact details for the purpose of communication during the warranty claim process.

If the buyer fails to meet any of the above conditions, the seller is entitled not to recognise the warranty claim or to reject the warranty claim. Based on an agreement between the seller and the buyer, post-warranty service may subsequently be carried out due to the non-recognition or rejection of the warranty claim, for a fee according to the price list published on techsavers.sk, and invoiced as post-warranty service.

If the buyer reports a defect that is not covered by the warranty, for example if the warranty conditions have not been met, the defect was reported by mistake, the product is out of warranty, and similar cases, the seller may require full reimbursement of the costs incurred in connection with the removal of the reported defect by the customer. In such a case, the service intervention will be calculated according to the current valid prices of the service centre at the place where the warranty claim is submitted. Rejected warranty claims and post-warranty repairs carried out by MB TECH BB s.r.o. are charged according to the time spent on the repair, with 1 service hour charged at EUR 39 excluding VAT, with every commenced hour counted, and according to the spare parts used during the repair.

The repair will only begin after the customer approves the prepared price quotation. If the customer does not agree with the quotation, a diagnostic fee of EUR 25 excluding VAT will be charged.

The seller shall issue the buyer with a confirmation when the warranty claim is submitted. The seller shall issue a written document on the resolution of the warranty claim no later than within 30 days from the date the warranty claim is submitted.

After determining the method of handling the warranty claim, MB TECH BB s.r.o. is obliged to resolve the warranty claim without undue delay. However, the handling of the warranty claim may not take longer than 30 days from the date the warranty claim is submitted. After the expiry of this period for handling the warranty claim, the buyer has the same rights as in the case of a defect that cannot be remedied, namely the right to replacement of the goods or a refund, meaning withdrawal from the contract.

In the case of a warranty claim submitted during the first 12 months from the purchase, MB TECH BB s.r.o. may reject the warranty claim only on the basis of an expert assessment. The seller shall provide the consumer with a copy of the expert assessment justifying the rejection of the warranty claim within 14 days from the date the warranty claim is resolved. If MB TECH BB s.r.o. rejects a warranty claim submitted after 12 months from the purchase, it is obliged to state in the warranty claim resolution document to whom the buyer may send the goods for expert assessment. If the customer proves, through an expert assessment, that MB TECH BB s.r.o. is liable for the defects in the goods, the customer may submit the warranty claim again.

If defective goods are replaced with new goods, the warranty period begins again from the date the new goods are received. If a component of the item has been replaced, the warranty period relating to this new component begins from the date this new component is received. The period from the submission of the right arising from liability for defects until the time when the buyer was obliged to take over the item after the repair is not included in the warranty period. Rights arising from liability for defects in goods for which a warranty period applies shall expire if they are not exercised within the warranty period.

Warranty claims for goods are governed by the provisions of the Civil Code and the Consumer Protection Act.

When handling, using, transporting and storing the goods, the buyer is obliged to follow the instructions set out in the manufacturer’s user manual for the goods. The buyer is obliged to inspect the goods delivered by the seller as soon as possible, and the inspection must be carried out in such a way that defects which can be detected during a reasonable professional inspection are identified as soon as possible. The buyer is then obliged to notify the seller of all such identified defects without delay. Defects that appear later must likewise be reported by the buyer to the seller without undue delay.

The most common problems when submitting a warranty claim:

Incomplete description of the defect. Customers most often write “does not work” in the defect description. If a technician starts testing a motherboard with this defect description and the motherboard starts up, the warranty claim is considered unjustified. Therefore, please provide a detailed description of the defect, for example: “After switching on, the monitor displays only shades of red and there is a black spot approximately 5 cm wide in the upper right corner.”

Damaged protective labels. Do not remove any labels on your own, for example from processors, memory modules and similar components, otherwise you automatically lose your warranty entitlement.

Incorrectly set switches or incorrect installation. The customer does not read the manual and does not install the product correctly. Please read the manuals and readme files, as this can save you a great deal of time and money.

Incorrect BIOS version. Many errors occur as a result of installing a BIOS that is not intended for the given type of motherboard. If you have any doubts about the correct BIOS before performing an upgrade, please consult our technician.

Claims regarding parameters not guaranteed by the manufacturer. Customers sometimes expect products to have properties that the manufacturer does not guarantee. Before purchasing the goods, please consult the product parameters with our sales representatives or ask to have the product demonstrated.

Claims regarding parameters that may appear to be a defect at first glance, but are a natural part of the goods. For example, in monitors with Trinitron and FD Trinitron screens, two fine lines may be visible on closer inspection. These do not indicate a damaged image, but serve to synchronise it.

Burnt-out pixels on LCD monitors. The ISO 13406 standard allows up to 5 burnt-out pixels per 1 million pixels on an LCD monitor. For this reason, warranty claims of this type cannot be accepted. According to the ISO standard, the maximum ratio of defective pixels per one million good pixels is as follows:

2 pixels of type 1, meaning permanently lit white pixels;

2 pixels of type 2, meaning permanently black pixels;

5 pixels of type 3, meaning all defects other than type 1 and type 2, for example pixels permanently lit red, blue and similar.

Example: the display of a 15" LCD monitor has 0.786432 million pixels. With 5 permitted defective pixels per 1 million pixels, the calculation is 5 × 0.78 = 3.9 defective pixels per monitor.